Our Privacy Policy | X1 Sales & Lettings

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About us
Privacy Policy

Who are we?

X1 Property Management Limited is a company registered in England and Wales. Registered Number: 10246071. Registered Office: 116 Duke Street, Liverpool, Merseyside, England, L1 5JW. X1 Property Management Ltd T/A X1 Sales and Lettings.

X1 Sales and Lettings Website Privacy Policy

X1 Sales and Lettings take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

This policy explains to you how X1 Sales and Lettings uses and secures your personal information whilst you are using the X1 Sales and Lettings website (www.x1lettings.com) or when you enter into a contract with X1 Sales and Lettings to provide services to your organisation.

X1 Sales and Lettings has offices in 3 locations; our registered head office is located at the following address: X1 Sales and Lettings Ground Floor Exchange Station Tithebarn Street Liverpool L2 2QP Company Registration Number: 07065987

Our Data Protection Officer is Samantha Tejada. Please contact Samantha if you have any questions about how your personal information is used by X1 Sales and Lettings:

Email: compliance@x1management.com
Phone: 0151 559 3333 / 0161 669 7070

X1 Sales and Lettings review our Privacy Policy on an annual basis, sooner if changes to regulation require or X1 Sales and Lettings changes the way it processes personal information.

Why do we collect personal information?

X1 Sales and Lettings process personal information for its own legitimate business purposes, which include the following:

Where the processing enables X1 Sales and Lettings to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers.
To better understand how individuals interact with our websites.
To enhance the security of our network and information systems.
To determine the effectiveness of our promotional campaigns.
To provide further information where requested by our customers on social media platforms.

Cookies and Google Analytics

We use cookies on our website to inform Google Analytics and to collect data. When visiting our site, a first-party cookie will be placed on your browser to collect data and track information on your visit to our website.

You can read more about our cookies here.
You can read more on how Google uses your data by following this link: www.google.com/policies/privacy/partners/
We do not sell or share any of your data with anyone outside of the X1 group. You can disable your cookies or javascript at any time.

What personal information do X1 Sales and Lettings collect?

We may collect the following information:

Name
Contact information, including email address, telephone number, and postal address
Your property requirements
IP address

Browsing our website:

When you browse our website, we will collect the Internet Protocol (IP) address of the PC you are using. This data is anonymous and we cannot identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.

Requesting further information from us:

Where you request further information from us by completing a form on our websites in relation to our products and services, your details will be added to our marketing database to receive marketing from X1 Sales and Lettings relevant to the products and services you have an interest in.

When logging enquiries or booking forms, you will be asked to agree to the following: “I agree to receive marketing communications from X1 via email, SMS, telephone and WhatsApp. I understand that I can withdraw my consent at any time.”

You have the right to object to marketing:

You can object to receive marketing from X1 Sales and Lettings and update your preferences any time by emailing compliance@x1management.com.

What we do with the information we gather:

Maintain internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new properties, special offers or other information which we think you may find interesting using the email address provided by you.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.

We may share your information with third parties, including, but not limited to:

Business partners, suppliers and sub-contractors, in relation to any contract we enter into with them or with you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
Passing the names of new tenants to utility companies.
Seeing references which were provided to letting/managing agents.
Disclosing details of a tenant who has left leaving rent arrears to a tracing agent or debt collector to help them recover money owed.
Passing on forwarding addresses of former tenants to utility companies.
Providing tenant’s contact details to repairers if work needs to be carried out.
Using CCTV to monitor communal areas (but only with appropriate signage warning the occupants of the CCTV).
Notifying other joint tenants of any rent arrears owed by another tenant.
Informing the guarantor where the tenant has failed to pay rent.

Automatic form data collection

To provide a more seamless experience and better assist you (i.e. securing your student accommodation), we may collect information as you enter it into our forms. This allows us to reach out and offer support if you encounter technical issues or leave a form incomplete. Any forms subject to automatic data collection will be clearly indicated.

Please be assured we do not sell your personal information to third-party companies for marketing purposes.

Accuracy of your personal information

As part of the account management process, X1 Sales and Lettings will, on a regular basis, enquire if the personal information we hold about you is correct. You can also ensure your personal information is correct by:

Contacting X1 Sales and Lettings at compliance@x1management.com
Alternatively, you can contact your X1 Sales and Lettings Account Manager who will ensure they update your records.

Security & Retention of your personal information

How long do we retain your personal information for and why?

Where we have collected your personal information for marketing purposes, we will retain your personal information for as long as you remain subscribed to our mailing lists or until the time when you inform us that you no longer wish to receive marketing from us.
For account management purposes, we will retain the personal information for as long as we have the relationship with your organisation.
If X1 Sales and Lettings no longer has a relationship with your organisation, then we will only keep the relevant information such as invoices for audit purposes 6 years after the relationship with X1 Sales and Lettings has ended.
Once X1 Sales and Lettings are informed you are no longer the contact we need to liaise with, or you leave your organisation, we will remove your details from our system.

Please be reminded that you can request for your data to be deleted at any time by contacting us.

Your rights under GDPR

X1 Sales and Lettings are processing your personal information; we do this for our Commercial Benefit and for the benefit of the organisation you are representing. As an individual, you may have certain rights under the GDPR regarding the use of your personal information, these are:

The right to object: You can object to X1 Sales and Lettings processing your personal information at any time.
The right to be forgotten: You can request that X1 Sales and Lettings remove your personal information from our systems.
The right to access your personal information: You have a right to know what personal information X1 Sales and Lettings hold on you and for what purpose we are processing your personal information; this is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity.