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Stage 1. Submission
Please put your complaint in writing, including as much detail as possible such as dates and names of any members of staff you dealt with. If you have any supporting evidence, please enclose or attach this along with your complaint. This can be sent by email to complaints@x1salesandlettings.com or by post to:
X1 Sales & Lettings
Unit One
Michigan Point Tower A
9 Michigan Avenue
Salford
M50 2HA
Stage 2: Acknowledgement
We will issue an acknowledgement within 3 working days of receiving your complaint, and begin our in-house complaints procedure.
Stage 3: Investigation
Your complaint will be assigned to the appropriate manager, who will investigate and provide a formal written response addressing your specific concerns and proposing resolutions where appropriate within 15 working days of receiving your complaint.
Stage 4: Escalation
If you remain unhappy, your subsequent complaint will be escalated to a more senior member of our management team. They will investigate and issue our final viewpoint, including any appropriate resolutions, within 15 working days of receipt.
Stage 5: The Property Ombudsman
In the rare event that you are still not satisfied after receiving our final viewpoint letter, you have the option to refer your complaint to The Property Ombudsman. This must be done within 12 months of the date of the final viewpoint letter. You can contact The Property Ombudsman at:
www.tpos.co.uk
admin@tpos.co.uk
01722 333306
Thank you for choosing us
We look forward to addressing any concerns you may have promptly and efficiently. Your feedback is crucial for resolving any concerns promptly and enhancing our service in the future.